Frequently Asked Questions
Everything you need to know about your Bond & Mason experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund incur a small restocking fee.
How do I know which size to choose?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring your favorite similar garment at home and comparing it to our specifications for the perfect fit.
Are your materials sustainably sourced?
At Bond & Mason, we prioritize quality and ethics. 80% of our current collection is made from organic cotton, recycled polyester, or ethically harvested wool from certified suppliers.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.